Research Studies

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Browsing Research Studies by Subject "Insurance Industry"

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    Artificial intelligence application in insurance: :
    (Insurance Training College, 2024-11-05) Akiim Senyonjo; Saul Sseremba
    This paper presents a framework-based systematic review of existing research on the application of artificial intelligence (AI) in insurance and lessons for the emerging insurance industry in Uganda. Through a systematic literature review, we identify key findings and their implications for insurers in Uganda. Our study findings through the ADO framework identify the Antecedents, decisions, and outcomes of AI Application in Insurance and highlights the transformative role of AI in risk management, customer service, and claims processing. While the TCM framework is adopted to provide an organized review of the theory, context and methods used in the articles under review. The review aggregates 9 unique antecedents derived from 37 relevant articles and classifies them into three broad categories. The review identifies the research gaps in the extant insurance literature and provides future research directions include investigating the long-term impacts of AI on customer behavior, addressing ethical considerations, and the impact of collaboration among insurers, regulators, and technology providers in the insurance sector.
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    Board characteristics ownership concentration and performance of insurance companies
    (Insurance Training College, 2026-06-08) Ndawula Yusuf Katerega and Samsom Rugambwa
    The study investigates how board characteristics and ownership concentration shape the performance of insurance companies in Uganda, an emerging market where corporate governance practices operate within distinctive institutional constraints. Anchored in Agency and Institutional Theory, the research adopts a sequential explanatory mixed-methods design, integrating quantitative analysis of insurance firms with qualitative insights from board members. The results demonstrate that board characteristics particularly independence, diversity, size, and the effectiveness implied by meeting dynamics play a decisive and positive role in driving firm performance. This highlights the board not merely as a compliance requirement but as a strategic resource that materially contributes to organizational outcomes. In contrast, ownership concentration shows no meaningful direct influence on performance, nor does it alter the strength of the relationship between board governance and firm outcomes. This suggests that strong board structures retain their effectiveness regardless of how ownership is distributed. Overall, the study emphasizes the primacy of board quality in enhancing performance within Uganda’s insurance sector and questions the universal relevance of governance models that emphasize ownership monitoring. The findings provide important implications for regulators seeking to refine governance frameworks and for insurance companies aiming to strengthen strategic oversight through more effective and thoughtfully constituted boards.